Spa Information and Booking

We are lucky to have both talented male and female therapists at H Spa. Please note your treatment may be provided by either a male or female therapist.

Booking a Spa Treatment

We strongly recommend booking well in advance of your visit, especially if visiting on weekends or special occasions.

Please note you will not have access to the facilities if you are visiting just for treatments and our minimum age for guests for all treatments is 16 years old.

Booking a Spa Day and Spa Stay

We strongly recommend booking well in advance of your visit, especially if visiting on weekends or special occasions.

Treatments times will be allocated at the time of booking. These times are approximate and whilst we make every effort to honour these, we do reserve the right to change or amend the times without prior knowledge or consent.

Please be aware that if you arrive late or miss your spa appointment this may result in your treatment time being shortened. The full amount will still be charged.

All treatment times include a consultation. Full payment is required at time of booking; we also recommend pre-booking treatments as we cannot guarantee availability on the day. Our minimum age for guests for spa days and spa stays is 16 years old.

Medical Advice

Certain medical conditions may prevent you from having some treatments and all treatments are carried out subject to completion of a medical questionnaire.

Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to booking and undertake all heat experiences or treatments at their own risk.

Vouchers

Please present any vouchers on arrival at the spa reception desk. Vouchers that have exceeded the expiry date will not be accepted.

Any vouchers purchased/received from a third party, please make sure they have been activated with the company directly.

Spa Etiquette

We ask that all guests are mindful of others. Mobile phones should be turned on silent. Please respect the any quiet zones. Towels and robes will be removed from loungers if guests are not using them. Overindulging in alcohol may result in your treatments being disallowed and potentially remove from spa. The spa area is a tranquil place - loud and aggressive behaviour will not be tolerated and you will be asked to leave this area.

Dietary Requirements All spa guests will need to confirm dietary requirements at least 24 hours prior to arrival for Afternoon Tea. Notifying us on the day may result in us not being able to accommodate changes.

Non-Arrivals

No refunds of advance payments will be made in the event of any non-arrivals.

Spa Opening Times:

The spa reserves the right to amend the opening hours, when necessary, without prior notice. Every endeavour will be made however to provide advance warning of any change to the published opening times. Last entry to the pool will be 30 minutes prior to the published spa closing time.

Children

Children are welcome at the spa, however, sauna, steam areas, and fitness suite are for 16 years and over, children are only permitted to use the pool between 9.00 am and 10.00 am and 4.00pm and 6.00pm daily as stated in the opening hours. Children must be always accompanied by an adult whilst using the spa facilities.

Pets

As with our children policy, we also have a no pet policy. This is excluding service dogs.

Pool Usage

Guests use the swimming pools at their own risk. No running, jumping, or diving in or around the pool area is allowed.

Pool, Sauna, Steam Room :

Sat-Mon 8:00am – 8:00pm

Tue-Fri 7:30 am– 8:00pm

Splash Time:

Mon-Sun 9:00am-10:00am & 4:00pm-6:00pm

(Splash time is for children between 0-16 years old)

Gym: Mon- Sun 6:00am-9:30pm

Complaints Policy

Whilst we strive to create incredible results every time, if you are unsatisfied with any aspect of your service, please contact us straight away.